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Microsoft Dynamics CRM
Microsoft Dynamics CRM is now known as Microsoft Dynamics 365 for Sales, Marketing, and Service.
What is Microsoft Dynamics 365?
Microsoft Dynamics 365 is a data-driven business solution that helps you take care of your customers. By developing leads, nurturing contacts, tracking sales and delivering actionable data, you can keep your customers happier.
Pick & Choose
Dynamics 365 delivers the full spectrum of CRM through five individual apps that work together seamlessly:
- Customer Service
- Field Service
- Project Service Automation
Designed to Be Flexible
Microsoft Dynamics 365 has two different licensing levels so that you pay only for how much you need and nothing more. You can choose the apps that your business needs and add additional apps or users as your needs grow. Dynamics 365 encompasses all of the best practices of CRM, with the flexibility, familiarity and functionality you would expect from Microsoft.
It's a solution that helps organizations in all industries to build more productive relationships with current customers and forge relationships with new ones.
All of Your Data…in One Place
Microsoft Dynamics 365 gives every customer-facing employee the information they need to truly impress clients. Customer data is stored in a centralized repository that:
- Tracks sales & service interactions
- Automates marketing campaigns
- Provides valuable insights into customer communications & business intelligent data
-Susan Parsons, Business Education Compact