Microsoft Dynamics™ CRM

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Of course you have customers-every business does. Which is why every business needs a Customer Relationship Management (CRM) solution. At its core, Microsoft Dynamics CRM involves three basic steps: finding and developing customer relationships, keeping customers happy, and growing these relationships to enhance your business profitability.

Microsoft Dynamics™ CRM encompasses all the best practices of CRM, with all the flexibility, familiarity, and functionality you'd expect from Microsoft. It's a solution that works the way you do, the way your business does, and the way technology should – helping organizations of all sizes, within all industries to build more fruitful, productive relationships with current customers, and forge relationships with new ones.

InterDyn BMI, a Microsoft Dynamics partner headquartered in Minnesota, can help you with Microsoft Dynamics™ CRM version 4.0, a customer relationship management (CRM) system that gives every customer-facing employee the information they need to truly impress customers. With Microsoft Dynamics™ CRM 4.0, you can create a centralized repository of customer data that sits neatly alongside Microsoft Office and Microsoft Office Outlook-the applications your employees probably use every day. From Outlook, employees access Microsoft Dynamics™ CRM sales, marketing, and customer service modules to make sales decisions, market products, solve problems, and get strategic views of the business. It's CRM that works-and works very well-because it works the way your users already do, works the way your business already does, and works the way technology should.

Microsoft Dynamics CRM Deployment Options

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Microsoft Dynamics™ CRM 4.0 Sales

Overview
Microsoft Dynamics™ CRM 4.0 Sales makes it easy to manage leads and opportunities, measure and forecast sales activity, track customer contacts, and automate the sales process helping ensure a shorter sales cycle, higher close rates, and improved customer retention.

Microsoft Dynamics™ CRM

Overview
Microsoft Dynamics™ CRM 4.0 Service Management enables service representatives to track requests, manage support issues from contact through resolution, and deliver the consistent, efficient service that helps ensure customer satisfaction.

Microsoft Dynamics™ CRM Marketing

Overview
Microsoft Dynamics™ CRM 4.0 Marketing enables sales and marketing professionals to deliver targeted communications to prospective and existing customers, shorten the sales cycle, and improve close rates.

"Better Together"
Enhance the power and effectiveness of Microsoft Dynamics CRM business software with Microsoft products and technologies that work even better, together. Microsoft makes significant investments in delivering products and technologies that work together and enable people-ready businesses. This vision is centered on providing the right tools to help people realize their potential. Microsoft Dynamics™ CRM business software achieves this goal by bringing Customer Relationship Management (CRM) together with versatile Microsoft® products and technologies to provide you with a wide choice of capabilities to enhance your business. Microsoft Dynamics CRM gives you the applications and capabilities you need to easily create and maintain a clear view of customer interactions from first contact through purchase and post-sales. With tools to enhance your company’s marketing, sales, and customer service processes, along with native Microsoft Office Outlook® messaging and collaboration client integration, Microsoft Dynamics CRM helps you drive consistent and measurable improvement in everyday business processes.

Microsoft Dynamics CRM Offers Choice
Microsoft Dynamics™ CRM is a multi tenant CRM solution that offers multiple deployment options including: on-premise, on-demand, self-hosted, and hybrid deployment models. Designed to minimize risk and total cost of ownership, all deployment options are built on the same modern services oriented architecture and data model, making it easy for you to change your deployment as your needs change.

Better Together with Microsoft Dynamics CRM
Microsoft makes significant investments in delivering products and technologies that work together and enable people-ready businesses. This vision is centered on providing the right tools to help people realize their potential. Microsoft Dynamics™ CRM business software achieves this goal by bringing Customer Relationship Management (CRM) together with versatile Microsoft® products and technologies to provide you with a wide choice of capabilities to enhance your business.

Microsoft Dynamics CRM 4.0 What's New Datasheet
Microsoft Dynamics™ CRM 4.0 provides fast, flexible and familiar business software that gives worldwide organizations the applications and tools they need to improve marketing, sales, and customer service efficiency and effectiveness.

Microsoft Dynamics CRM Marketing White Paper Customer Retention DMG Consulting
In an era of intense competition, the customer experience is often the main
differentiator between commoditized products and services. Once a sale is
complete, the contact center is an enterprise’s primary touch point with its
customers, whether they are consumers or other businesses. When a company
knows what their customers want and responds with a consistently excellent
customer experience, they create loyal and profitable relationships. To learn more download this Whitepaper.

Microsoft Dynamics CRM Power Couple
You know the story. It’s the end of the quarter and the sales numbers are below the target. The sales team is pointing fingers at marketing because they aren'rsquo;t bringing in enough qualified leads, and marketing is responding by saying sales is at fault
because they don’t know how to follow up on a lead. Sound familiar? Today, many businesses lack synergy between the sales and marketing organizations due to a variety of reasons. To learn more download the Microsoft Dynamics CRM Power Couple WhitePaper.

Top 60 New Features in Microsoft Dynamics CRM 4.0
4 MICROSOFT DYNAMICS CRM 4.0
When end users spend most of their time repeating manual processes, it not only reduces their efficiency, it lowers employee satisfaction and allows errors to be introduced into your business data and processes. Microsoft Dynamics CRM 4.0 provides features that match the way that people work so they can be more
productive, escape repetitive tasks, and work with data accurately. Download the New Feature pdf. to learn more!

To view the official Microsoft Dynamics CRM product page, please click here.

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